Dealing with a grievance
A grievance is one where an individual employee, or group, has a concern, problem or complaint at work and implies as an employer you have failed to act properly under their employment contract.
To deal with this situation, you are required legally, as the employer, to have a written procedure. You must also ensure every employee has a copy of your grievance procedure. You should also have evidence to prove that every employee has had a copy. Ansa HR can provide advice and support your company with grievances raised.
Remember, should a grievance not be dealt with speedily and accurately it can become difficult to resolve. The employee can become demotivated which will result in poor quality work and lower output. Further, if the employee believes a grievance is justified, they may choose to leave without notice, believing the employer’s action constituted constructive dismissal.
Often the best way to deal with a problem with your employee is to talk to them informally. If this fails, then you should adopt a formal process from your grievance procedure.
Key steps of a grievance process include:
- A letter setting out the problem/concern received from employee
- A meeting held to discuss the issue
- A grievance decision
- A chance to appeal this decision
Ansa HR Consultants are experienced in HR and employment law and can support your business with grievances raised by your employee.
Call us on 01270 446444 or click here for more information.